Gen Z and the Future of Retail Store Design

In this talk, Alec Zaballero will explain why Generation Z is the present and future of retail, their generational profile and their unique social and psychological characteristics. He'll trace how this determines their values as consumers and, finally, will suggest how retail store design can successfully speak to the Gen Z consumer.

Retail is entering a new era where AI can understand customer intent, empower frontline associates, and help stores operate with unprecedented intelligence. In this session, , Greg Jones, MSFT explores how leading retailers are moving beyond traditional personalization to create connected experiences that unite Customer IQ, Store IQ, and AI-driven decision making. Attendees will learn practical strategies for building more adaptive, efficient, and customer-centric retail organizations while preparing for the next frontier of commerce.

1:1 Meetings

Break

1:1 Meetings

Cocktail Reception

Building Specsavers Canada: Growth, Transformation & Lessons Learned

Tiffany Ko, Head of Store Development at Specsavers Canada, shares the journey of building and scaling a national retail network, including the transformation of 111 shop-in-shop locations in just 90 days. She’ll highlight the challenges, partnerships, and key lessons that continue to shape Specsavers’ growth in Canada.

1:1 Meetings